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SIRA Website

State Insurance Regulatory Authority
SIRA is an independent agency located within the NSW Customer Service Cluster.

Making Complex Government Information More Accessible, Inclusive and Actionable

Client:

NSW State Insurance Regulatory Authority 

https://www.sira.nsw.gov.au/

Partners

Squiz Australia

Squiz Australia 

Platform

Squiz Matrix 6 & Funnelback

www.squiz.net 

Duration

12 week project
12 month engagement

About The Project

Introduction

The State Insurance Regulatory Authority (SIRA) partnered with FrontStage Digital to redevelop their website, www.sira.nsw.gov.au. This project aimed to enhance user experience and accessibility while integrating the NSW Government’s Digital Design System. The successful redevelopment delivered a modern, user-focused, and WCAG-compliant digital platform.

Objectives

Key objectives included:

  • Implementing a consistent and accessible design system.

  • Migrating content without disrupting links.

  • Ensuring WCAG 2.2 AA compliance.

  • Streamlining navigation and integrating Funnelback search.

1
New Design System
Based on the NSW Design System. UI building blocks, for a consistent UX.
25
New components
No-code page components, and responsive site navigation for mobile & desktop.
5
Complex Doc Templates
Long documents, Claims Guides, decision trees and detailed listings.

Built with

Better support the people who rely on SIRA information


Whether you’re an injured worker, a small business owner, a health provider or a member of the public, the new site is designed to help you find, understand and act on important information related to insurance, compensation and regulation in NSW.

Putting people first to us at FrontStage means:

Simplifying the experience online and beyond

  • Clearer structure and landing pages to help users explore topics without confusion
  • Smarter search with filters, suggestions and in-page options
  • Content broken into easy-to-read formats using tabs, accordions and decision tools

Supporting critical moments in people lives

  • Interactive tools guide users through key questions like “Have you been injured at work?”
  • Redesigned forms that are easier to complete during stressful times

Making access fair for everyone

  • Multilingual support via Google Translate
  • WCAG 2.2 AA accessibility compliance
  • Mobile-first layouts that work on any device

Building trust through quality and security

  • NSW Government branding ensures consistency and credibility
  • User data is protected through leading security standards
  • All resources are carefully migrated to maintain accuracy and links

This was way more than a technical upgrade. It’s about designing with empathy and making it easier for people to get the help they need, when they need it.

Approach

FrontStage Digital adopted a structured approach:

  • Planning: Stakeholder alignment and task tracking via JIRA.

  • Design Integration: Applied NSW Design System elements to SIRA’s Figma files.

  • Development and Testing: Modular HTML/CSS/JS development and rigorous QA processes.

  • Content Migration: Preserved over 7,000 asset IDs during migration.

  • Handover: Provided training for SIRA’s content editors.

Delivered Features

  • Accessibility: Fully WCAG 2.2 AA compliant.

  • Responsive Design: Consistent cross-device experience.

  • Content Management: Simplified updates via reusable templates.

  • Optimised Search: Enhanced search with Funnelback.

Addressing Complexities

  1. Decision Trees:

    • Created styles based on client-provided notes and tested in a separate Git repository.

    • Ensured seamless integration with the updated website.

  2. Long Documents:

    • Automated table of contents generation and rewrote JavaScript to match new designs.

    • Improved navigation for complex documents.

  3. Claims Management Guide:

    • Migrated content with preserved asset IDs and applied new designs.

    • Enhanced clarity and accessibility.

Results

The project was delivered on time and within budget, meeting all objectives. The website now offers improved navigation, accessibility, and a cohesive design.

Feedback

SIRA praised FrontStage Digital for their expertise, responsiveness, and ability to deliver under tight timelines. User feedback highlighted the intuitive design and improved functionality.

Conclusion

This project demonstrates FrontStage Digital’s ability to deliver complex government websites with a focus on accessibility, user experience, and effective collaboration.

SIRA Website
View our work on the live site
HETI Health NSW
Learn more about our Health NSW project
Dave-Oakley-2022-01-01

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